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This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.

Core Themes

  • Strategic alignment between technology and business
  • Building a culture of continual transformation
  • Talent, trust, and investment decision-making
  • Readiness to embrace rapid change and innovation, including AI

Benefits

  • Ensures strategic capabilities are fit for purpose and support the organisation's vision and mission
  • Formalises and develops existing strategic capabilities with clearer governance and communication
  • Improves the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management
  • Provides clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values

ITIL Official Qualification Scheme

Learning outcomes

  • Key ITIL terms and definitions
  • The ITIL Strategy Management Model
  • Strategic capabilities
  • ITIL and other frameworks (DevOps and PRINCE2)

Who should attend

  • Leaders with strategic responsibility at all levels of the organisation
  • Professionals with tactical responsibility for implementing strategy
  • Professionals with operational responsibility for supporting strategic objectives

Course contents

  1. Foundation recap
  2. Key concepts of ITIL Strategy
  3. Strategy across the ITIL Four Dimensions of Product and Service Management
  4. The ITIL Strategy Management Model
  5. The ITIL Strategy Development Lifecycle
  6. The ITIL Strategy Implementation Lifecycle
  7. Sustainable strategy management
  8. Strategic capabilities
  9. ITIL and other frameworks

Inclusions

All participants will receive:

  • E-COPY: Comprehensive Course Workbook
    E-materials are provided by default with the option to purchase hardcopy materials for an additional cost.
  • E-COPY: Official ITIL Strategy Textbook
  • Practice Examinations
  • ITIL Strategy (Version 5) Certificate Exam Voucher
  • Post Course Support