With more than 30 years' experience in the IT industry focussing on strategy, governance and IT services, DLJ is the most highly regarded trainer in the Asia-Pacific region in the areas of IT Governance (COBIT 2019) and IT Service Management. He is renowned for his engaging style and for his ability to explain concepts through use of examples and real situations.
DLJ has been conducting COBIT training since 2006. He presented the very first COBIT 5 Foundation training programs in Australia in early 2012 and regularly conducts COBIT training in Australia, Singapore, New Zealand and Asia. He is the first person in the region to be accredited for COBIT 5 Assessor and COBIT 5 Implementer training and the first to conduct training on these two certifications.
He has learnt best practice the hard way (from the bottom up) covering both the private and public sectors designing and delivering customer-focused IT Services to clients of significant-sized organisations. In 2007 he developed an assessment method which has now been embedded in the COBIT 2019 framework.
DLJ brings to bear his own idiosyncratic blend of a visionary approach tempered by pragmatism and extensive personal experience in the pursuit of his professional mission which is to help individuals and organisations to benefit from deep understanding Service Management and Governance.
Prior to coming to Australia, DLJ held a variety of senior management roles in companies in Europe, always with a keen focus on Service Management and Governance. Sector experience includes engineering, central government, oil and gas, outsourcing, finance, telecommunications, logistics manufacturing and education. He currently resides in Kuala Lumpur, Malaysia.
With extensive track record success in strategy development and managing customer-focused IT Services divisions, DLJ’s expertise centres around achieving real business benefits by applying effective IT management practices, organisational improvement and the pragmatic application of technologies resulting in improvements in customer satisfaction, staff satisfaction, cost savings and compliance to international standards.