Lean Six Sigma is a pragmatic approach, which emphasises the critical importance of focusing on delivering what the customer wants. To achieve this Lean Six Sigma participants will learn how to engage with the customer and utilising the Lean Six Sigma skill set produce a much-improved to-be process.
This course focuses on the Define-Measure-Analyse-Improve-Control i.e. DMAIC aspects of Lean Six Sigma and continuous improvement projects. The aim is to reduce the cost of poor quality, increase process capability, minimise process cycle time and remove waste to deliver what the customer wants in the most efficient way possible - given the changing conditions in which processes operate. Ultimately resulting in increased customer satisfaction, whether this is for internally focused customers (for example HR, Finance, Procurement, Operations or others) or external ‘paying’ customers.

The course is aimed at early career continuous improvement practitioners in either a service or manufacturing domain.

Learning outcomes

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Who should attend

Subject Matter Experts working in the business whom are required to work with other personnel that are practicing Lean Six Sigma Continuous Improvement; or, personnel wanting to implement continuous improvement at a basic level in a structured way that will deliver immediate benefits to their business unit or department.

Course contents

1. Introduction

  • Brief History of Lean and Six Sigma
  • The Lean Six Sigma approach
  • Lean Six Sigma approach, DMAIC overview
  • The Lean Six Sigma belt system, and other important roles
  • Teamwork

A Case Study activity will run throughout the course to provide reinforcement of key concepts.

2. Pre-DMAIC

  • Project Selection
  • DMAIC & tollgate reviews

3. Define

  • Overview of the Define stage inputs, processes and outputs
  • Project Charter (Problem Definition, Goals and Business Case)
  • Voice of the Customer (including basic Critical to Quality and Kano)
  • Understanding the Cost of Quality and the Cost of Poor Quality

4. Measure

  • Overview of stage Inputs, processes and outputs
  • Understanding the current process (in detail)
  • Process swim lane diagrams
  • Value stream mapping
  • Selecting the right metrics
  • Yield, Defects and process capability measures
  • Developing and communicating the process baseline

5. Analyse

  • Overview of the Analyse stage inputs, processes and outputs
  • Analyse, the process door to a basic level including:
  • Value analysis
  • Flow analysis
  • Waste analysis (7 wastes)
  • Analyse, the data door
  • Visual data analysis
  • Root Cause Analysis
  • Fishbone diagram
  • 5-Whys

6. Improve

  • Overview of the Improve stage inputs, processes and outputs
  • Selecting improvements to move forward into production
  • Process improvement strategies
  • Further Lean principles (5s, Kanban, Poka-Yoke)
  • Developing the to-be process and other artefacts
  • Risk management of to-be processes (FMEA)
  • Implementing the solution

7. Control

  • Handover to the business
  • Final measurement and business case & project charter check-back

Course fees

Face-to-face classroom training

This course is offered on an in-house basis only. Contact us to obtain an obligation free quotation.

No exam or project is required at the Yellow Belt level.