Lean Six Sigma is a pragmatic approach, which emphasises the critical importance of focusing on delivering what the customer wants. To achieve this Lean Six Sigma participants will learn how to engage with the customer and utilising the Lean Six Sigma skill set produce a much-improved to-be process.
This course focuses on the Define-Measure-Analyse-Improve-Control i.e. DMAIC aspects of Lean Six Sigma and continuous improvement projects. The aim is to reduce the cost of poor quality, increase process capability, minimise process cycle time and remove waste to deliver what the customer wants in the most efficient way possible - given the changing conditions in which processes operate. Ultimately resulting in increased customer satisfaction, whether this is for internally focused customers (for example HR, Finance, Procurement, Operations or others) or external ‘paying’ customers.
The course is aimed at early career continuous improvement practitioners in either a service or manufacturing domain.
Subject Matter Experts working in the business whom are required to work with other personnel that are practicing Lean Six Sigma Continuous Improvement; or, personnel wanting to implement continuous improvement at a basic level in a structured way that will deliver immediate benefits to their business unit or department.
A Case Study activity will run throughout the course to provide reinforcement of key concepts.
This course is offered on an in-house basis only. Contact us to obtain an obligation free quotation.
No exam or project is required at the Yellow Belt level.