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How do you manage your digital supply chain?

Tickets, releases, changes, monitoring, portfolios, architectures? IT is required to manage a complex pipeline, and it’s not getting any simpler. An integrated approach has never been more critical.

The IT4IT Reference Architecture is a new standard defined by The Open Group. In the age of digital transformation, an integrated approach for managing the business of IT is critical. The IT4IT standard offers a truly open, consortium-based, architectural reference model for modern digital and IT management.

In a world where ITIL is no longer enough, IT4IT promises to be a game changer for the future of IT operations. IT4IT focuses on the entire range of functions, data, and tools you need to manage the business of IT, including IT asset management (ITAM) and IT operations management (ITOM) tools. It is vendor independent and supports both agile and lean methodologies.

The IT4IT standard in fact forms the perfect complement to ITIL and should be part of any IT infrastructure strategy where the goal is end-to-end automation.

IT4IT Foundation (Level 1) Course

ALC's IT4IT Foundation is a two-day Instructor-led course designed to enable participants to develop the skills and knowledge required to develop IT operating models and architectures using the IT4IT Body of Knowledge.

Participants will be well prepared to sit the official Open Group IT4IT Level 1 Foundation certificate exam which can be taken at any authorised Open Group exam location.

Learning outcomes

In this course you will find out how IT4IT:

  • Enables alignment of your IT capabilities and services with business need
  • Provides a uniform approach to the procurement, provisioning, consumption and management of IT services through an IT value chain
  • Enables effective management of complex IT ecosystems (Cloud-Sourcing, Agile, DevOps, Service Brokering, etc)
  • Provides a deeper insight into the performance of your IT environment and highlights opportunities for cost improvement, quality enhancement and risk reduction
  • Embraces and complements existing process frameworks and methodologies (e.g., ITIL®, CoBIT®, SAFe, and TOGAF®) by taking an information focused implementation model perspective.

Who should attend

This course is intended for organisations or individuals who need to understand the full spectrum of IT and how to manage it. The course is suitable for any professionals involved in the business, development and operations of IT. Typical attendance is drawn from:

  • CxOs
  • Architects (Enterprise, Business, Application, Data, Technology, Solution, Software)
  • IT Program and Project managers
  • Anyone concerned with managing the digital supply chain

Course contents

1.   IT4IT Overview
  • Introduction
  • Definitions and Basic Concepts
  • IT Value Chain
    • Value Chain vs. Value Stream
    • Service Lifecycle support
    • Activities
    • 4 Pillars
2.   IT4IT Core Concepts
  • Reference Architecture concepts
  • Value Stream relationship
  • Functional component
  • Notation and diagrams
3.   Value Stream Analysis
4.   Strategy to Portfolio Value Stream
  • Functional components / data objects
  • Value proposition / activities
5.   Requirement to Deploy Value Stream
  • Functional components / data objects
  • Value proposition / activities
6.  Request to Fulfill Value Stream
  • Functional components / data objects
  • Value proposition / activities
7.  Detect to Correct Value Stream
  • Functional components / data objects
  • Value proposition / activities
8.   IT4IT Exam Prep

Course fees


It is assumed that participants have experience in business and IT operations.


IT4IT exams are administered by Pearson Vue on behalf of The Open Group.  You will be provided with an exam voucher at the conclusion of the course.  It is up to you then to book the exam with Pearson Vue.  Full guidelines will be provided at the course.  Note that the exam must be taken within 12 months of the course start date.

Travelling Participants:

Good News! The Open Group has just announced the availability of Pearson VUE OnVUE Online Proctoring.

With Online Proctoring, candidates who would need to travel, can now save money and time by taking their Certification Exams at home or at the office. For more information please click here.