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Business Analysts are increasingly required to extend themselves beyond their traditional role of developing and maintaining IT systems. They need the capability to understand the business strategy, use proven techniques to analyse the business area, and identify changes to business processes needed to meet internal and external challenges.

The BCS Business Analysis Practice course provides the fundamental skills and framework needed by effective business analysts engaged in a business change project. The course develops the skills needed to work with senior business and IT staff to effectively analyse and model business activities. Delegates will learn how to investigate business problems and how to identify and recommend appropriate creative solutions.

The course prepares to sit the BCS Business Analysis Practice certificate examination.

Learning outcomes

At the end of this course you will be able to:

  • Describe how a business strategy is developed
  • Use strategic analysis techniques
  • Describe the need for project discipline
  • Explain techniques to investigate an organisation's business systems
  • Describe an approach to improving business systems
  • Explain the importance of stakeholder management and use a stakeholder analysis technique
  • Use techniques for the analysis and modelling of business systems
  • Describe how recommendations for business improvement may be identified
  • Describe the contents of a rigorous business case for the development and implementation of business changes
  • Identify costs, benefits, impacts and risks for an option in a business case

Who should attend

This course is designed for anyone likely to become involved in business analysis at any level, including:

  • Business Analysts and Systems Analysts
  • Business Managers
  • Developers
  • Project Managers and Team Leaders
  • Quality Assurance and Quality Control Managers

Course contents

1. Introduction
  • A lifecycle for business change
  • The role of the Business Analyst within the lifecycle for business change
  • The role of the Business Analyst vs the Systems Analyst
  • Purpose of analysing and modelling business systems
  • The framework business analysis activities
2. Understanding the Strategic Context
  • Internal environment analysis
  • External environment analysis
  • SWOT analysis
  • Critical Success Factors, Key Performance Indicators and Performance Targets
  • The Balanced Business Scorecard as a framework for identifying CSFs and KPIs
3. Project Discipline for Business Analysis Studies
  • Terms of reference/project initiation
  • Business and project objectives
  • Deliverables from business analysis studies
4. Understanding the Situation
  • Stakeholder identification
  • Overview of investigative techniques
  • Representing an holistic view of the business situation
5. Analysing Stakeholder Perspectives
  • Stakeholder analysis
  • Identifying different perspectives
  • Defining perspectives
  • Analysing and modelling business activities
  • Developing a conceptual business activity model from a perspective
  • Identifying business events
  • Analysing business rules
  • Building consensus by resolving conflicts
6. Identifying Potential Solutions
  • Gap analysis - comparing the ideal and existing systems
  • Defining a new business model
  • Identifying IS/IT requirements to support the new business model
7. Making the Business Case
  • Structure of a business case
  • Identifying options for business change
  • Identifying and categorising costs and benefits
  • Identifying and categorising risks
  • Identifying impacts
  • The lifecycle for the business case
8. Case Study
  • A case study allows the delegates to undertake a simulated business analysis assignment

Course fees

Fees Per Person

  • BCS Business Analysis Practice Certificate Course (3 days)
  • S$2200 + GST
The fee includes:
  • Course presentation, accredited by BCS
  • Comprehensive ALC course workbook
  • The BCS Business Analysis Practice Certificate exam

There are no formal pre-requisites to attend the BCS Business Analysis Practitioner courses. However, it is assumed that participants do have some practical experience. If you are new, or relatively new, to Business Analysis then you should first sit the Business Analysis Foundation course.There are no prerequisites for attending this course.


Live Virtual Training – At course completion participants will be provided by BCS the examination institute, an access code to the online web-proctored exam hosted by QuestionMark and accessed via a web browser. Access codes are valid for 6 months.

Face-to-Face Training – Participants will be provided with a paper-based exam which is completed whilst at the course in the same venue of the course itself.

The format for the examination is a one hour multiple choice examination. The examination is closed book. Candidates must achieve 26 from 40 questions to pass. Successful candidates are rewarded the BCS Foundation Certificate in Business Analysis.

The Business Analysis Practice Exam is as follows:

  • 1 hour
  • 40 multiple choice questions
  • Pass mark 26/40
  • Closed book

Candidates who are awarded a pass for the examination are awarded the BCS Certificate in Business Analysis Practice.